Telangana has unlocked a new era of citizen-friendly governance by launching MeeSeva services directly on WhatsApp, allowing people to access essential services without apps, long queues, or website logins.
Launched on 18 November 2025 at Taj Krishna, Hyderabad, the initiative was unveiled by IT & Industries Minister D. Sridhar Babu. Built in collaboration with Meta, this project brings over 580 services from 38 government departments straight to a simple WhatsApp chat - making it one of India's most powerful digital governance rollouts.
Designed for accessibility, speed, and convenience, this chatbot uses advanced generative AI to serve as a virtual MeeSeva center available 24×7.
MeeSeva-meaning "At Your Service"-is Telangana's long-standing digital service platform for citizens and businesses. With WhatsApp integration, the experience becomes conversational, intuitive, and mobile-first.
How to start: Save 80969 58096 → Send "Hi" → Choose your service.
An AI-enabled chatbot (built using Meta's Llama-based technologies) guides the user step-by-step just like talking to a digital assistant.
Chat-based interface in simple English, Telugu, and Urdu (phased rollout).
Aadhaar-enabled secure authentication for sensitive services.
Works even on basic phones that support WhatsApp.
24×7 availability, eliminating travel and waiting times.
Voice command support coming soon for easier access.
No separate app needed, reducing digital barriers.
The platform covers most critical government functions. Citizens can now apply, download, verify, or pay for services directly from WhatsApp:
| Category | Examples | Citizen Benefits |
|---|---|---|
| Certificates | Income, Caste, Birth, Death, Residence Certificates | Apply & download instantly |
| Bill Payments | Electricity, Water, Property Tax, GHMC dues | Zero queues, on-time payments |
| Student Services | Hall tickets for SSC/Inter/PG, Exam results | Faster access during exam rush |
| Land & Revenue | ROR-1B, EC, Pattadar Passbook | Support for farmers, landowners |
| Transport | DL applications, Vehicle services, e-Challan | Hassle-free compliance |
| Welfare & Health | Pensions, Ration Card updates, Aarogyasri | Benefits delivered digitally |
| Temples & Civic | Darshan bookings, Crop prices, Attendance | Useful daily services |
| Registration | Marriage registration slots, Market value | Faster appointments |
These services already manage over 1.5 crore requests annually via MeeSeva centers. The shift to WhatsApp is expected to multiply access, especially for rural users.
One of the biggest highlights is education-related services. Students can now:
Download hall tickets for SSC, Intermediate, PG, or competitive exams
Check results instantly
Receive updates without portal outages
The Minister stressed that this eliminates the stress of cybercafé visits, slow websites, and peak-season crashes.
Additionally, Telangana's plan to train 10 lakh youth in AI every year aligns perfectly with this initiative, showing students how AI can transform governance and careers.
Minister Sridhar Babu emphasized that governance should reach people where they are - and WhatsApp is the most familiar platform for millions.
The initiative ensures:
Accessibility for senior citizens
Convenience for farmers
Support for workers in remote areas
Multilingual help for diverse communities
With upcoming voice-enabled services, even people with limited literacy or smartphone skills will benefit.
With over 500 million users in India, WhatsApp is the country's most widely-used digital platform. The collaboration with Meta ensures:
High security
Verified government account
Robust AI capabilities
Scalability to millions of chats
Meta's Public Policy Director Natasha Jog attended the launch, signaling strong industry support.
MeeSeva on WhatsApp complements major digital initiatives:
Telangana AI City - ecosystem for AI startups
AI University - world-class AI education
TGDeX (Telangana Digital Exchange) - data-driven governance
Innovation Hub - boosting tech entrepreneurship
Other states are already exploring Telangana's model, considering it a blueprint for Digital India 2.0.
Save the Official WhatsApp Number: 80969 58096
Send a Message: "Hi" or "MeeSeva"
Pick Language: English for now (Telugu/Urdu coming soon)
Find a Service: Scroll the menu or type directly
Verify Identity: Aadhaar-based verification when needed
Make Payments: UPI-enabled secure payments
Receive Documents: Get certificates and receipts instantly
Tip: Pin the chat for quick access.
This initiative:
Reduces corruption and delays
Increases transparency
Provides last-mile delivery of services
Boosts digital literacy
Enhances citizen satisfaction
Pilot users have praised the speed and ease, calling it a "game-changing step."
The government plans to:
Add more departments
Introduce voice-enabled AI
Improve chatbot intelligence
Use blockchain for secure certificate issuance
Offer real-time analytics for better policymaking
Senior officials like Jayesh Ranjan, T. Ravi Kiran, and D. Harichandana are guiding the project's expansion.
MeeSeva on WhatsApp proves that governance can be simple, fast, transparent, and accessible to all. Whether you're a farmer, student, employee, or senior citizen - government services now reach your phone effortlessly.
This is not just a digital feature; it's Telangana's vision for inclusive, AI-driven public service delivery. Save the number today and experience governance made easy: 80969 58096.